It’s a question that I am often asked by my clients who are looking to launch their digital marketing strategy: should they focus on Search Engine Optimization (SEO) or Pay-Per-Click (SEM, PPC)?

Too many people are under the impression that their online marketing presence should be guided by one strategy or the other.  I’m here to tell you that the most effective digital marketing strategies take a blended approach, using components of both tactics.

SEO and SEM strategies are complementary ways of achieving the same goal: prominent inclusion in search engine results that lead to traffic to your website.  However, while each is effective and critical tools in your digital marketing arsenal, they each have unique principles that can help you reach your objectives.  Let’s take a look.

SEO, or search engine optimization, is the tactic of using your site’s content, linking structure, blog posts, and social media exposure (amongst other things) to help you rank organically in search engine results. Search engines take all of these cues into consideration when deciding where to rank your site in their results for a particular keyword, like “auto insurance in Rhode Island”. SEO is the critical foundation to your website’s visibility in search engine results. The things that you do to optimize your online content and relationships will have a long-lasting effect on your rankings in search engines.  However, those effects, while critically important, might take a long time to take hold in the search results.  Google indexes your content at its own pace, and the general rule of thumb that search engine marketers go by is that it can take between six and nine months before you begin to realize the results of your on-site optimization.

On the other hand, SEM has more of an immediate impact. Once you build a campaign that targets your specific keyword set, and you set that campaign live, you are eligible to see an instant impact on your traffic and visibility in search engines.  While inclusion in organic search results are merit based, your SEM campaign can force Google (or any other search engine) to place you within the top results of some competitive keywords.  With that newfound visibility, your website is bound to see traffic increase.  That’s what the pay-per-click model does for marketers.   However, the effects of your SEM campaign are not as long lasting as your SEO strategy – that is, unless you have an unlimited marketing budget.  You see, your site is guaranteed inclusion in search engine results for only as long as your campaign is funded.  As soon as your campaign has generated enough clicks to exhaust your budget, your traffic will stop.  The great thing about SEM is that it is a guaranteed source of traffic – if people aren’t clicking on your ad and visiting your site, you don’t pay a cent!

Now that we’ve reviewed the different characteristics of SEO and SEM strategies, it is important to note how they work together.  In fact, our best e-agencies have told us that the best performing digital marketing strategy leverages both SEM and SEO in tandem.  This blended strategy has helped them appeal to a broad and comprehensive audience, and has resulted in their website being a more prominent piece of customer acquisition.

Here are three reasons why you should have SEO and SEM as part of your site’s digital marketing strategy:

These are just three reasons for you use SEO and SEM in a blended strategy.  Doing so will give you a well-rounded digital marketing presence, and likely drive enhanced search engine traffic as a result. Stay tuned to this space for more reasons why you should focus on a blended approach to digital marketing.

Mention YouTube, and some people picture cats playing the piano, or FedEx drivers throwing fragile electronics over fences. But YouTube is a gem for marketers in virtually all industries. The video sharing site turned six last year, and on its birthday we learned that YouTube is now the second most popular search engine behind Google. It’s larger than Facebook and Twitter, and averages three billion views per day.

These statistics prove that YouTube is overflowing with opportunity for insurance agency marketing. But how do you start? Here are some tips for turning your YouTube presence into dollars:

• Build your profile. Just like on other social networking sites, YouTube encourages you to fill out a profile. Make sure you include links to your website, Facebook, and Twitter, and write a search-engine friendly description of your agency.
• Post videos! This is the most obvious way to utilize YouTube, but be careful. People don’t want to watch commercials for your products. Instead, record videos that answer questions your viewers may have. For example, you could record a series of videos that explain different types of business insurance. Keep them short and sweet – try not to run longer than two or three minutes!
• Use it as a community. YouTube allows you to like, favorite, share, and comment on videos easily. Network with people on YouTube just as you would on Facebook or Twitter! Comment on relevant videos and share videos that you find interesting.
• Cross-promote. Don’t expect people to find your video just because it’s on your YouTube channel. When you record something, share it on your Facebook page, your Twitter profile, and everywhere else you can think of. Include the link to your YouTube channel on your business cards, website, and in your email signature. As long as you provide quality, informative content that isn’t overly promotional, people will watch!
• Interact regularly. Yes, your video is there to stay once it’s uploaded; unlike on Facebook or Twitter, it won’t get “pushed down” the News Feed. But as we’ve said, YouTube isn’t just about uploading and watching videos. Remember to log on regularly to comment, like, and share!

YouTube is an excellent resource for insurance marketing. With the right mix of relevant uploads and interactions, you’ll be well on your way to building a great YouTube presence!

In the old days, small business owners had limited avenues in which to spread awareness for their companies. Whether it was radio or print advertising, the platforms available for getting a message across were few and far between. Needless to say, advertising has come a long way for local businesses. Before, only the big boys could afford mega advertising campaigns in national magazines, newspapers, and television. But now, with the internet leaving everything else in its wake, anyone can bring attention to their business for relatively little money. Currently, if you don’t have a website you’re considered to be behind. If you’re not taking advantage of Facebook and Twitter, you’re deemed old fashioned. Additionally, if your business isn’t putting its name up on Google Places or Yahoo! Local, you need to begin to soon! Local listings pages are an easy and inexpensive way to bring customers to your website. So what are local listings pages, anyway?

Local listings, or “local search,” are pages created on specialized search engines that allow users to submit geographically constrained searches against a database of local business listings. A local listings search will normally include the “what,” such as restaurant, hotel, etc., but also the “where,” such as city name, address, or postal code. For instance, if someone is looking for insurance in Warwick, R.I., they’d search terms like “insurance in Warwick” or “cheap insurance Warwick.” Your goal as an agency is to optimize your page so it shows up in search results for users in your region.

A standard local listings page will include three important components: location, business description, and customer reviews. The two most popular platforms, Google places and Yahoo! Local, provide a map in addition to your business address. It goes without saying, but it’s important to have your address exactly as you need it to appear. If you ever change locations, always remember to update your address and any other information such as phone and fax numbers.

Your business description can be as standard or creative as you want. A good rule of thumb is to always include your agency name as well as a few examples of services you provide. Keep it short, but always make sure it is longer than one sentence and at least two.

The customer reviews section can make or break a page. A listing with customer reviews will make your page look more legitimate because users will see that customers have come to you for help and have been influenced enough by your business to share their thoughts on the web. Also, the more reviews you have, the better traction you will receive.

Additional information you can include, depending on the platform, can be business hours, payment methods, keywords, and even a photo.

Remember, the days of print, radio, and local TV advertising are long gone. While you can still use these to advertise your agency, the internet, especially local search, is a platform you need to take advantage of.

Aside from Yahoo! And Google, feel free to check out these platforms as well:

Merchant Circle

City Search

Insider Pages

Yelp

If your company is active on social media as a part of your insurance agency marketing, you know probably know that many of your employees are also active online. They probably have Facebook and Twitter pages, and maybe even LinkedIn profiles. As a business owner, you have to consider what might happen if someone says or does something inappropriate on the Internet.

Consider this: An employee has a problem with a client, and complains about that client on Facebook. The client sees that your employee is talking badly about them publicly, and drops you as their insurance agency! Nightmare, right?

The sad part is that situations like this happen every day. Social media should serve as an extension of customer service, and that’s why it is so important for you, as an employer, to create a social media policy for your employees. Your team should be made aware that policies on harassment, ethics, and company loyalty extend to all forms of communication, both inside and outside the workplace. But how do you go about creating this policy? Here are some tips:

A great social media policy can prevent online mishaps while at the same time encouraging employees to utilize social media in a productive way. By creating and asking employees to sign your policy, you’ll be sure everyone understands the role of social media in your company!

Today, everything is fast. The days of waiting patiently for dial-up Internet connection are long gone and now, we simply expect to be able to obtain all of our information and share our thoughts with the world instantaneously. There is a caveat to all of this lightning-quick content, though. As information is loaded onto the Web at an increasingly quick pace, those who post it are not taking the time to ensure that what they write is high-quality content.

Even if your readers are unlikely to carefully read through everything you post, glaring spelling and grammatical errors can be a serious turnoff and diminish the credibility of you or the organization that you’re writing for. Now that regular Facebook posts are essentially a requirement for retail companies and blogging is one of the most popular insurance marketing strategies, it’s more important than ever that online writers represent their business in a positive way by ensuring that their posts are clean of any errors.

Here are some helpful tips on how people can edit their own work quickly and efficiently, before clicking “publish:”

• Just because you write something at night doesn’t mean you have to post it immediately. Wait until the morning to edit it when your mind is sharp.
• Although it may seem tedious, you might be surprised how many small edits you will find when you read through a piece of writing several times. Read your writing at least two times before posting – once for continuity and once for spelling and grammar.
• Editing can be exhausting, so take time in between editing sessions to switch gears and work on something else like your company’s insurance website design.  Coming back to a blog post with a fresh set of eyes can make all the difference.
• Whether you’re editing your own or someone else’s work, compiling a list of common mistakes that you find can help expedite the proofreading process in the future. Going over this quick list before posting can help ensure that the writer did not make one of his or her signature mistakes when he or she was writing while tired or in a rush.

You might not think you have time to implement an editing process, but it’s important not to underestimate the value of high-quality content. Although the Internet has somewhat generated its own language, modern readers need to be able to breeze through content without stumbling over awkward phrases or grammatical errors. Dedicating a few extra minutes to quality control can help ensure that your words are heard and that you’re message is not undermined by simple mistakes.

Every industry has its own language – the Internet Marketing world is no different. For those of us who work in the industry, it can be so easy to get swept up in the jargon that we forget not everyone uses these terms on a daily basis. At Astonish Results, we’re constantly communicating with clients who do not have backgrounds in Internet Marketing, so it’s important that we stay away from the lingo we’ve become accustomed to and speak in plain English.

My goal for this post is to translate some of the terms we throw around most often into basic English. Here we go…

Internet Marketing

The practice of marketing products or services over the internet. It is also referred to as online marketing, web marketing, or digital marketing. Internet marketing includes websites, email marketing, search engine optimization, search engine marketing, and social media.

SEO

Search Engine Optimization – The practice of helping a website show up in the search engines such as Google, Yahoo and Bing. Search engine optimization is an internet marketing strategy that analyzes web searches – from determining how the search engines are ranking websites in the search results to figuring out what people are searching for and what specific terms (or keywords) are being used.

SEM

Search Engine Marketing – also known as Paid Search – is the practice of increasing a website’s exposure through paid search tactics such as PPC (pay per click). In a very general overview, SEM involves paying to have a search result appear when a search is done for a certain keyword term. If someone clicks on your ad, you pay an agreed upon price. The goals are in line with those of an SEO strategy, but SEO involves organic results and SEM involves paid results.

Link Building

Link building is the practice of getting other websites to link to your site in order to boost rankings in the search engines. Having a relevant, quality website link to your site is like getting a vote. If the search engines see that other websites want to share your information and promote your website, then they are more likely to deem your site worthy of a higher search ranking.

Search Spiders

When we refer to search spiders, or web crawlers, we’re referring to the computer program that can browse the web to find search results. The search engines use search spiders to come up with a quick, up-to-date, organized list of what’s available on the web so the search engine can then determine how relevant the content is – this turns into the search results you see on Google, Yahoo! and Bing.

Unique Content

We all know about plagiarism and the negative consequences associated with it – providing unique content for your website and blog will keep you out of trouble. The search engines love fresh, honest, helpful content – doing so will make your site seem more useful. Every page on your website and every blog post should say something different. You cannot copy content from your website and post it on your blog – the search engines will recognize this as duplicate content and you could be punished. The best way to stay in the search engines’ good graces is to create unique content every time you write.

Search Volume

Search volume is the number of times a certain term is typed into the search engines on a monthly basis. When we decide which keywords should be used in your SEO strategy, we are comparing the search volume for hundreds of terms to determine which are the best fit. In addition to the search volume, we need to look at a term’s search competition before we decide to select it as one of your keywords.

Search Competition

A term’s search competition lets us know how many other sites are trying to be found for the term. If we find that a term has a search competition of 100% then we know it will be very difficult to rank for that keyword because a lot of other sites are also trying to rank for it. We want to find a term that has a high search volume and a low search competition when we are selecting your keywords.

There is much more internet jargon that we use on a daily basis, this was a peak at the topics we reference most often. What are some of the Internet Marketing terms you hear on a regular basis? Let us know if there are any terms you need clarification on and we can feature them in a future post!

One of the great things about a pay-per-click campaign in Google is the ability to access a myriad of data points to judge the effectiveness of your strategy.  The idea is to use all of the data available at your fingertips to make small changes to your campaign so that you can achieve two simple goals:

Sounds simple, doesn’t it?  It is – until you get a look of all the data that gets generated from a paid search campaign.  By the time most advertisers finish looking at their CPC (cost per click), CTR (click through rate), Cost per conversion, conversion rate, etc, their head begins to spin.

With so much information, it’s important to decide which is important enough to act on. My rule of thumb when it comes to deciphering this information is simple: your most important data is closest to your bottom-line business goals.  Why worry about CPC, when cost per lead is closer to the actual sale?  Why worry about the percentage of people who click on your ad (click through rate), when you can focus on the percentage of clicks that turned into a “conversion” (conversion rate)?

When I am working with one of our agency partners on their insurance marketing SEM, and need to do a “quick and dirty” assessment of their campaign’s performance, I have some go-to metrics that I look at first. Let’s take a look at three of them:

• How much have I spend already on this campaign?
• When is my budget projected to run out, based on campaign spending so far?
• What campaigns are spending the most?

After you get a handle on how much you’ve spent, you can get started on looking at metrics that show how your money is performing.  And the first thing I look at is…

One caveat:  as I mentioned in the beginning of this post, the most valuable metrics get as close to the “sale” as possible, so the ultimate indicator of performance is cost per sale (or cost per customer).  If you can directly attribute online sales to your SEM campaign, use a cost per sale as your substitute for CPO — this metric will tell you if your generated revenue is more than your investment in paid search.

• Is my website (more specifically your SEM landing page) effective at driving business?
• What keywords are most successful at driving conversions, and which keywords are just costing me money with very little return?

Your campaign’s conversion rate is a good indicator of how your landing page is performing.  If the page to which you are driving traffic is built with your conversion point in mind (a quote request form, for example), your conversion rate will benefit.  Since you’ve paid for the visitor’s click, you might as well pay attention to their behavior after they have cost you money. Your conversion rate will tell you if you are successful at converting costly visits into conversions.

Your campaign is capable of tracking conversion rate at the keyword level, which is a GREAT metric to be more efficient with your costs.  Does a particular keyword have a high conversion rate?  React to that by pushing up your bid and making that profitable keyword more visible.  Is there a certain set of terms that are costing you money but not producing conversions?  Pause or de-emphasize that term.

Use these metrics as a starting point in evaluating paid search marketing campaigns.  They’ll help you sort through all of the data that you can find in Adwords (or the SEM report that your marketing partner sends to you!), and get to the information that really matters.

If you get lost in all that data just remember to ask yourself one very important question: which data most directly impacts my bottom line?

In every case, posting the content online you write for your agency is never enough. Just because you make a blog post or a press release available on the internet doesn’t mean that everyone will access it. Let’s be honest, these posts are often tucked away on websites and in order to get the word out you need to do things like post them on your Facebook and Twitter accounts in the hope that your friends and followers will relay the message. However, sometimes even that isn’t enough so it becomes necessary to consult alternative methods to link sharing, one of these methods being social bookmarking. Bookmarking websites have been around for a while, but only recently have they begun gaining steam in the business community. While most people use these for news and finding unique articles, your company should be implementing them to grow traffic to your insurance agency website. But how is this done? How should your agency go about sharing content on social bookmarking sites? It’s easy!

Your best bet is start off with three of the most common bookmarking sites—Digg, Reddit, and Stumbleupon. These sites—especially Stumbleupon and Reddit—are commonly used for internet users to share links of news articles or anything interesting they find on the web. Websites are separated and shared via categories, so for instance topics such as “news,” “entertainment,” and “lifestyle” are commonly browsed tabs. What sets apart social bookmarking from social media is that social bookmarking allows you to reach an audience outside of your community on Facebook and Twitter. If done correctly, your links will hopefully show up in lists under whatever category you choose.

In order to bookmark a link, you’ll need to create a login for every site you want to bookmark with. For now, we’re going to use Reddit as an example because not only is it one of the most visited bookmarking sites, it’s the 45th most visited website in the U.S., according to Alexa.  After registering and creating a username and password, you’re ready to begin bookmarking! To start, jump to Reddit’s homepage where you will see medium-sized text reading “Submit a link” in the upper right hand corner. You’ll be brought to a page where the next step is to fill out information regarding the link you’re posting. Whether it’s a blog post, press release, or any other form of content, it’s important to make sure your title is creative and eye-popping while also including your keyword. If you’re having trouble coming up with a catchy title that includes the keyword, don’t worry; making the title stand out is the most important thing and in some cases it’s okay to omit the keyword. Once you come up with a title, all you need to do is copy and paste the link from your post and you’re site is bookmarked!

Once you start bookmarking your pages, make sure to keep posting them on your social media sites as well: the goal is to reach as many people as possible. Once you start bookmarking every piece of content you post online, you should start seeing better results and more hits to your website.

In addition to Reddit, Digg, and Stumbleupon, here are additional bookmarking sites to consider: Delicious, Jumptags, and, of course, Google.

Of course you are part of the social media world- you know how important it is! So you comment, post and interact with others and their positive comments, posts, re-tweets, and “likes” always make your day at work worth it! Now think for a second- what would you do if suddenly your audience was gone? Suddenly, there is no one following you and no one is interested in what you have to say. There is no doubt that would be devastating!

If you do not take the time to interact with your clients, this will happen! It’s time to embrace your followers. These are the people who are hearing you out. They are there for encouragement and support and they deserve to be recognized. Whether you are on Facebook, Twitter or LinkedIn, there are so many ways to show your appreciation. Here a few ideas from to get you started—think of it as a quick social network training tutorial!

On Facebook:

-Send an inbox to a client you haven’t heard from in a while

-Comment on a client’s victory or “like” it

-Give your opinion when a client asks for one via status

-Share a funny Youtube video and watch everyone’s reactions

-Share a link to someone you know will appreciate it. Put it on their wall!

-Start a poke war with a good friend! (Hey- it’s there. Let’s use it folks)

On Twitter:

-Send a personal “thank you” in a direct message

-RT a follower’s post that you found funny or interesting

-Start a random conversation with a @follower you haven’t heard from in a while

-Ask a question to generate conversation- serious or silly. Example: “Who watched last night’s episode of Family Guy??”

-Ask your followers for advice. Example: “What book should I read next?”

On LinkedIn:

-Send an inbox over to a new connection saying hello

-Work with one of your connections? Give them a great recommendation for their page

-Refer a friend to one of your connections

-Like/Comment on an update in your feed that speaks to you

It’s clear that there are many ways to show your appreciation to your social sphere. Now, do it! They do not call it SOCIAL MEDIA for nothing! Your audience will appreciate your gestures and will be sure to reciprocate. And this, ladies and gentlemen, is how you grow in the world of marketing. You may not see results over night, but the more involved you are with your audience, the more people will respect you and your business. Ready, set, grow!

Fear has a lot to do with the unknown. SEO is still a relatively new development in the marketing industry, so it stands to reason that many companies are hesitant to dig into it. I’ve outlined five of the top reasons companies fear search engine optimization in hope that eventually we can quell these fears. The more you learn about SEO, the less intimidating it will become and the easier it will be to implement a solid optimization strategy.

Fearing SEO or being intimidated by all of the work required of a successful strategy is no reason to steer clear of this proven marketing tactic. According to G.I. Joe, knowing is half the battle – so start your education today. If you can grasp the fundamentals of SEO, then you are one step ahead of the pack. If you don’t have the time to implement an SEO campaign on your own, team up with a consultant but be sure to stay away from the false “quick results” scams out there. Then prepare yourself for some hard work and eventually you’ll see some astonishing results!