If your company is active on social media as a part of your insurance agency marketing, you know probably know that many of your employees are also active online. They probably have Facebook and Twitter pages, and maybe even LinkedIn profiles. As a business owner, you have to consider what might happen if someone says or does something inappropriate on the Internet.

Consider this: An employee has a problem with a client, and complains about that client on Facebook. The client sees that your employee is talking badly about them publicly, and drops you as their insurance agency! Nightmare, right?

The sad part is that situations like this happen every day. Social media should serve as an extension of customer service, and that’s why it is so important for you, as an employer, to create a social media policy for your employees. Your team should be made aware that policies on harassment, ethics, and company loyalty extend to all forms of communication, both inside and outside the workplace. But how do you go about creating this policy? Here are some tips:

A great social media policy can prevent online mishaps while at the same time encouraging employees to utilize social media in a productive way. By creating and asking employees to sign your policy, you’ll be sure everyone understands the role of social media in your company!

Businesses of all sizes have embraced social media as a way to build communities, market their services, and form relationships with customers. Facebook, Twitter, YouTube, and even Google+ are popular. However, one platform that is often misunderstood is LinkedIn.

Officially, LinkedIn is a professional networking site. The site allows users to input their work history in a resume-like format and form connections with others, much like the Facebook friend system. However, that’s usually as far as most people take it. But if you’re a business owner, you should know that LinkedIn can be a powerful tool for generating business.

If your LinkedIn profile is sub-par, you may be damaging your credibility. By maintaining your profile and remaining active on the site, you will show potential customers that you are a credible expert in your industry. This way, they’ll remember you next time they need someone in your field. Here are some tips:

If this seems overwhelming, don’t worry! LinkedIn is actually extremely user-friendly and will guide you along the way. The most important thing is to keep up with it. Sign in a few times each week, participate in discussions, and you’ll be on your way to building your business in no time!

Turning a blogging tutorial into a recipe is only appropriate for holiday season! With Thanksgiving and Christmas right around the corner, it is important to prepare for the upcoming festivities. However, don’t let it put a hold on your blogging efforts. Blogging at least once a week is so important when it comes to your insurance marketing efforts!

Ingredients:

1 search engine

2 cups of fresh content

1 cup of creativity

A sprinkling of humor

A dash of SEO

1 appealing image

1 catchy title

Directions:

#1: Research. To start, make sure you do your research. Use your choice search engine to generate ideas and make sure whatever you are reading is true. Your readers will take everything you say to be true, so do not let them down by offering false information.

#2: Choose a format. Formatting is everything in a blog post- which makes this is a necessary step in the recipe! Are you looking to give your readers tips? A bulleted or bolded list is a great way to do so (much like this one!) If you blogging about a current event or re-telling a news article, paragraph form is a better option.

#3: Start writing. This part of the recipe calls for your 2 cups of fresh content, 1 cup of creativity and a sprinkling of humor. Your blog post should be original and interesting. The internet is full of blogs and yours could easily get lost if it does not scream creativity! You want your readers to share your blog and keep coming back for more. A great recipe does both of those things; keep that in mind when you are writing. If you constantly blog about the same content, your blog will get stale. No one likes a stale baked good!

#4: Add in your keywords. After the bulk of your blog is written, you must add a dash of SEO. This means adding in your best keywords and linking to your website. Be careful though- any more than a dash could be SEO-overkill and will destroy the end result.

#5: Give your post a catchy title. The title can be compared to the first bite. This is the first part of your blog post that your readers will see, so luring them in is a must.

#6: Add your image. In order to make your final product appealing to the eye, and well, appetizing, you should add an image. This image should go hand-in-hand with the content in your post.

#7: Edit before you post. Your final product should not have any flaws, which makes editing a must. This is the finishing touch- the cherry to the ice cream! Once you feel that your final product is good to go- it is time to post!

The holidays are a great time to be blogging; there are so many great topics to write about.  So once you are done baking that pumpkin pie, be sure to come back to this recipe, take notes, and write that perfect blog post!

We all know how to promote our insurance social networking sites online. We place links in our email signatures and on our websites, but many of us are missing out on an entire outlet to share our links: the offline world!

Here are a few tips for promoting your social presence offline:

• Signs. Hang window clings on your doors asking customers to check in on Foursquare, like you on Facebook, or follow you on Twitter. Do the same at desks and counters by setting up table tents.
• Promotional materials. Display your social links on every piece of promotional material you distribute. This includes business cards, brochures, pamphlets, and print advertisements. Your website is already on all of these items, right? Your social links should be too!
• Voicemail greetings. This may seem like a stretch, but it makes perfect sense. Think about it: someone is trying to reach you, but he can’t via phone. Social media is the next best thing, so instead of just taking a message, your voicemail can direct him to another outlet to contact you! This one particularly pleases customers, as you’re giving them multiple options to get in touch with your company.
• Your vehicle. If you have a company car that already displays your company’s name and website, why not add your Facebook or Twitter link? These sites are easy for potential customers to access on-the-go via smart phones. They can like your page or follow you on Twitter as a way to “bookmark” you for later, something they’re not likely to do with a typical website.
• Move offline events online. If your company is sponsoring an event or contest, take advantage of the opportunity to drive traffic to your social sites. For example, if you’re hosting a pumpkin carving contest, have each contestant upload a photo to your Facebook page. The photo with the most ‘likes’ wins!

There are an unlimited number of ways to promote your online presence in the offline world. Get creative! Think of all the touch points you have with your customers – phone conversations, events you host, promotional merchandise you hand out. When it comes to sharing your social media links, there is no such thing as an idea that is too crazy!

Do you have suggestions for other ways to promote your Facebook, Twitter, Foursquare, YouTube, LinkedIn, or other sites? Share with us!

Traffic is an interesting term. Many American’s may think of traffic in a negative way- no one likes being stuck in rush hour traffic! However, in the world of SEO, traffic is AWESOME- especially when it comes to your blogging efforts. You want your blog to be a high-traffic website. If it already is, that is proof that your insurance marketing strategies are working. If not, there are always ways to increase your traffic.

Here are a few tips from the experts:

#1: Title tag it. The title of your post is not only the first thing your readers will see, but also the search engines. So make it a good one! Keep it short, sweet and be sure to get your keyword in there! Yes, it can be difficult but it is not impossible.

#2: Be social. Wrote a blog post? Tweet about it! You can put it up on your Facebook wall or even post the link on Twitter or LinkedIn. The use of social media is a great way to get your friends, family and community involved in your blogging efforts.

#3: Make your posts shareable. Make sure you write posts that others will want to share. Posts that include current events and pop culture references are usually the most viewed. Lists are also a great way to grab people’s attention as well as “how-to” guides. These are the things that people want to read!

#4: Bookmark, bookmark, bookmark. As soon as you write a post, bookmark it. Then bookmark it again and again and again. Use bookmarking sites such as Digg, StumbleUpon, Reddit, Blink List, Delicious, and Jumptags. Believe us- these are not your only options! The more you bookmark a site, the more exposure it will get.

#5: Be a human. It’s important that you connect with your readers. Don’t just write blog post after blog post. It’s important that you ask your readers questions and try to engage conversation.

#6: SEO strategy. If you are not using keywords, it is time to start. Be sure to choose the best keywords, typically those with high search volume and low competition. Insert them into your blog post naturally to avoid sounding like spam.

#7: Comment to connect. It’s time to enter the realm of blogging. Finding other blog posts and commenting will not only show others that you are social, but will allow you to build back links. If you write something insightful, be sure to link to your own blog- readers will most likely click your link!

#8: Imagery. Adding images or some sort of creative flair to your posts are sure to grab your readers’ attention.

Your blog traffic may not increase overnight because everything takes time. However, with the right strategy you will begin to see results gradually. If not, it may be time to think about your actual blog posts. Believe it or not, blogging mistakes are actually common and you may not even realize that you are making them.

Hopefully these few tips have helped and if you have any questions or anything to add, feel free to do so!

Many people live by a set of standards- and that is what makes a person who they are. Your blogs are the same way! Each and every post should follow a set of standards. This way, your posts will not only be credible and informative, but also give your company a voice. This is an important part of your insurance marketing efforts; you will be rewarded for great content!

I present to you, The 10 Blogging Commandments:

#1: Thou shall not plagiarize. The worst thing that any blogger can do is use someone else’s words. The purpose of your blog is to show readers the company’s voice. Using others’ work is a sure way to ruin your reputation.

#2: Thou shall keep posts positive. No one wants to feel sad after reading a blog post. Insurance may seem like a drag but it does not have to be! Yes, life insurance is a somber topic, but it’s simple to turn it into something positive: give health tips or even ways to zap stress.

#3: Thou shall keep content fresh. Re-using the same blogging topics over and over again? Spend an hour brainstorming topics that work for the season, or even current events. Stale content is sure to keep your readers from coming back for more.

#4: You shall edit all your work. There is nothing worse than reading a blog with grammatical errors and spelling mistakes. Very unprofessional!

#5: Thou shall not link profusely. Too many links in your post will not only look spammy, but it really IS spammy. Keep the links to a minimum (2-3).

#6: Thou shall bookmark every post. Your posts deserve to be read, and not just from your website! Bookmark your posts on sites such as Digg, StumbleUpon, Reddit, and Delicious.

#7: You shall accept all feedback. Receive a negative comment? Don’t start an internet war! Be sure to address the comment in a professional manner.

#8: Thou shall show love. Find other bloggers and comment! If you do not put yourself out there as a human being, people will not bother to give you feedback. It’s important to reciprocate.

#9: Thou shall respect a day of rest. No need to be excessive about blogging. Three times a week is usually a good place to be, once a day at most. Take weekends off!

#10: Thou shall not give false facts. All your information and posts should be backed by credible sources. Your words are powerful and your readers will take them seriously. Any false information that you post will be held against you!

If you follow these simple guidelines, your blogging efforts will take off, and pay off! Any questions or comments, please feel free to ask. We are always here to help- now go spread your words!

Following the news that Google has acquired Zagat to bolster local reviews, more attention that ever should be devoted towards asking your clients to review your performance and give you reviews on your local listings.

As a business owner you obviously want multiple five star reviews, all of which declaring you to be the best insurance agency ever, but the somewhat elusive local review is not the easiest to obtain. Also, you may be thinking that you want the review but only if it is going to be positive and five stars. After all, I don’t want BAD reviews all over my Google Places account. After reading this post, you may have a different opinion of the local reviews.

How to Attain Good Reviews?

The first step to good reviews is to always keep customer service in mind when you are interacting with your clients. There will be the occasion where a customer is irate or upset about something that has happened to them. As a business owner, it is your job to do your best to serve them and offer helpful solutions to their problem. Many good reviews can come from experiences that start out negatively and are turned around with exceptional customer service.

Make it as easy as possible for your customers to leave you a positive review with a combined strategy of making the effort to provide the best customer service possible and directing customers to a page with buttons to all of your local listings. From there you simply e-mail, post to Facebook or Tweet out the link to your Local Reviews Page. Now, leaving a great review for your business could not be easier.

When a person posts a review on your Google Places listing, they are taking the time to let you, and the rest of the world know how their experience with your business went. Whether they had a negative experience or an exceptional experience, you will reap the benefits that a review can give your listing.

Granted, if every review you have is a 1-star review with negative comments about you or your employees, you may want to speak about the interactions they are having with clients. But if you have some good and some bad reviews, that is fine. Your company’s reviews are authentic customer accounts from people who have used your services. Remember that your reviews are essentially word of mouth insurance marketing for your agency. These referrals can get people to pick up the phone or drive to your brick and mortar location so they are important to monitor and stay on top of.

What to do with a bad review?

It is a very real possibility that someone could leave a negative review about your business on your listing. So what is the best way to deal with a negative or less than satisfactory review?

Monitor and respond; you may think that a bad review will hurt you more than help you but you should think more about the content of the review. I hear all the time that “I only want positive, 5-star reviews”, the reality is even bad reviews are filled with keyword rich text. Here is an example of a 1 or 2 star review that I have seen;
“I do not recommend anyone to this agency………….them, it speaks for all the representatives……… I was a previous customer………back to get auto insurance with them when I was transferred to ******………to tell me that my auto policy was cancelled due……….and I STRONGLY DONT RECOMMEND anyone to this company unless you wanted to be treated like dirt. They are not the only insurance agency in orange county!!! “
If you look at the review it is pretty harsh but, there are few keywords that a search engine will find that can help return this local listing as a relevant search result for someone searching for insurance in Orange County.

When it comes to reviews, it is a best practice to respond to the less than stellar comments by offering an explanation or helping the customer ultimately find what they are looking for. By responding to the review, you are seen as a proactive business owner that really cares about his customers and that can go a long way for developing future business. You will be seen by the online community as someone that wants to do right by people, find out how to improve for next time or even offer a mends.

Be Proactive:

Give your clients an outlet to express their feelings on your site. Offer your unsatisfied clients a form to vent before they take their frustrations out on your local listings or review sites. This may not catch everything but it gives you the opportunity to respond to a review before it is public.

Once you receive a negative response, follow up with the customer immediately and try to make amends. Customer service should always be paramount in any interactions with customers but now, providing a high level of customer service can lead to an increase in traffic to your site and revenue to your agency.

Your local listings should be a large piece of your overall SEO strategy and can really produce great results when utilized correctly. Taking the time to ask your clients to review you and your agency is very important and will give you valuable feedback on how you can continuously improve the way you serve your clients.

In Malcolm Gladwell’s renowned national best-seller, The Tipping Point, the author describes countless examples in which small, seemingly insignificant occurrences in the world caused dramatic change. In the most famous example, he describes how New York City reduced its crime rate suddenly and significantly beginning in the early 90s. How did this happen? By focusing entirely on small, seemingly insignificant things. The city began strictly enforcing laws against petty crimes like subway fare-dodging and public drinking. Graffiti and litter removal city-wide was made a top priority. The city did not suddenly hire thousands more policemen nor make any significant changes to policing methods. Yet, a 2001 study proved that those “small” changes they did make caused a dramatic, immediate, and sustained drop in both petty and felony crimes. Today, the FBI reports that New York City is the safest large city in America, by a long-shot.

The story of New York City’s sudden, drastic reduction in crime serves as an important real-world example of how making small changes can produce a huge difference. Consider the “Request for Insurance Quote”  form on your company’s web site. To many, the design of this element is an afterthought. The logic goes, if a potential customer wants a quote, they will fill it out and if not, they won’t. Not so. A web visitor who wants a quote still must be convinced that filling out your form is worth their time, and that their information will be treated respectfully. Does your form look professionally designed? Does it give a positive first impression?

Try this: Show your Request a Quote page to a few folks who have no vested interest in you or your company and ask them for their candid first impression. Their opinions very likely reflect those of every other visitor to your site. If the reaction is not positive, it’s time for a redesign.

This same concept applies to many other elements of your online marketing campaign. Take your Pay Per Click (PPC) advertising on Google, for example. A title and two lines of 35 characters each is all you are given to convince the user to click on your ad – that is half as long as this sentence. It’s shorter than an elevator pitch, so you had better make it count. The right ad copy is the difference between very little traffic and noticeable traffic. It is the difference between a high conversion rate and a complete waste of money. Our team at Astonish Results has over 10 years of experience writing ad copy for PPC campaigns and the results truly deliver.

Does your staff answer the phone with a friendly, upbeat tone? If not, you could be losing customers. It has been proven time and time again that people buy from those they like – even if you do not have the best price. If your front-line people answering the phone sound miserable or give the impression that the caller is bothering them, you have already put a huge dent in your firm’s likeability and the customer has not even spoken to you yet. It is absolutely critical that potential customers get a positive first impression, and it starts with the initial phone call to your firm. It costs nothing to answer calls in a friendly, upbeat voice and yet it can set the tone for entire conversation.

Sure, you’ve heard a real-world example of how sweating the small stuff can make a difference in big-city crime reduction, but what about a real-world business example? Look no further than America’s most valuable company, Apple. The maker of the most popular MP3 player, smartphone, and tablet computer got to their position by worrying tirelessly about tiny seemingly-inconsequential details that their competition completely overlooked. By concentrating not only on the product itself, but things as rudimentary as the product packaging, Apple developed a reputation for not just cool products, but high-quality products. Apple not only sells the most of their latest gadget, but they charge the most, too. The perceived value they have created by focusing on the finest details makes this possible. The same concept can be applied to your insurance agency. By focusing on the little things that your competition ignores, you will not only have an edge in landing new customers, but you will realize benefits in reduced churn, higher margins, and a healthier bottom line.

The internet started as a revolutionary platform for information and communication, and guess what? It’s still revolutionizing the way we inherit and consume information, albeit much differently than how it was ten years ago.

Ten years ago there was no Facebook or Twitter and communication between friends was based on instant messaging and phone calls; even texting hadn’t become as widespread as it is today.

Now?

Facebook seems like it has become the norm for communication among younger generations. Email has been replaced by Facebook messaging, while phone calls have been replaced by texts and wall posts. Instead of calling friends to see what everyone’s plan is for the night, it’s now acceptable to post a status update reading, “what’s the plan tonight?” with links to various profiles of friends.

Facebook and Twitter have undergone significant changes since their debuts in 2004 and 2006, respectively. Remember the old Facebook layout? If you don’t, then we’re not surprised, because that was the layout all the way back in 2005. In order to keep up with the changing uses for the internet, social media accounts have to change, too.

So what changes have social media platforms made, and how does your insurance agency adjust and adapt?

Social media platforms change based on what they think people are currently using the internet for. For instance, Facebook was one of the first websites to really understand that users wanted to share photos as much as possible. On their initial run, photo space was limited, and now? Unlimited. Foursquare started up because the developers realized that people wanted to know where their friends were and what they were doing. And now recently, they have altered their website to allow users to not only check into places, but check into events as well. Although social media platforms all have different services and philosophies, they do have one thing in common: acceptance to change.

Social media platforms are always changing, so it’s necessary for us to change with them. If we don’t, then we’ll fall behind and we won’t be able to successfully implement them back into our lives and business strategies. It’s always funny when a website like Facebook drastically changes their layout: there is always a public backlash, but users will begrudgingly continue to log in because they can never get enough of Facebook.

So how should your insurance agency be adapting to changes in social media? Simple: as much as you can. As social media platforms change, your agency must change with it in order to better acclimate itself for future success. The old saying is, “if you can’t beat ‘em, join ‘em,” which directly applies to this situation. If Facebook or Twitter makes an adjustment, you should make sure you and your social media team are aware of the changes.

Perhaps the biggest change within the last year is social media’s adaption to mobile phones. Mobile is primed to become a large part of social media in the near future, with LinkedIn announcing that they are revamping their mobile application in an effort to streamline the way users interact on the actual website and the application. Also, the new Apple mobile operating system, iOS5, is going to have innovative Twitter integration. It also does not hurt to mention that Facebook is the most downloaded free mobile application ever.

As an agency, it’s crucial to step up your game when it comes to the internet. The internet is where many current and potential customers spend a lot of their time whether it’s for work or for personal use. Keeping your agency up to date on the internet—especially social media—will allow your company to remain competitive in the online field and add traction to your insurance agency website.

Don’t be afraid of change!

Since the release of Twitter, there has been a misconception about its purpose. Many people believe that it is only useful for viewing status updates from those that you are following. In reality, it is so much more than that.

Although Twitter is a great way to keep your friends updated about events and other interesting information, it can also be utilized as an effective insurance marketing tool. Twitter is a practical way for businesses to keep their existing customers updated regarding any company news, events, and new product information.

While there are so many different tools available to help you get the most out of Twitter, I am going to narrow down a few of the more popular tools that can help you set the framework for your insurance sales strategy.

Here are a few basic applications that can be used to help you get started on promoting your business on Twitter:

Socialtoo.com:
Socialtoo is a free, handy tool that has many different uses! With this tool, you can:

• Keep track of all the people who have followed or unfollowed you on Twitter
• Have the ability to send a confirmation message to anyone that decides to follow you
• Follow people that follow you
• Blacklist users you do not want to associate with and prevent them from following you
• Follow anyone that has followed you in the past
• Create surveys

TwitterTools
If you run your own WordPress blog, then this is a must have! This plugin gives you the ability can integrate your Twitter account and your WordPress blog together.

This tool allows you to pull your own tweets into your blog and also allows you to create new tweets on your blog posts from inside WordPress. With this tool, you can quickly notify your friends on Twitter when you made a new blog post.

TWhirl

Twhirl is a tool that allows you to post Twitter updates, follow your friends and search for specific tweets. Most of the features that are available on Twitter are also available on Twhirl.

With Twhirl you can:

• Post short 140-character updates about what you are doing
• Follow your twitter friends and read all their updates
• Send users direct, private messages

Social Oomph

Formerly known as TweetLater, Social Oomph is a service that offers users the ability to enhance their tweets and actually send them through an e-mail! The purpose of this application is to help you be more productive and save time with your social activities on Twitter, Facebook, and even your blogs.

You can either opt to take advantage of the free service or sign up for the paid service. The free service allows users to schedule the occurrence of all your Tweets, track keywords, receive e-mail digests of keywords you specify, and efficiently view your mentions and retweets across many accounts.

TweetDeck

TweetDeck is a Twitter application that is integrated with Twitter’s interface. This allows those who are logged in to send and receive tweets. You can also view other profiles. In comparison to many other Twitter applications, this is one of the more popular ones.

With TweetDesk you can:

• Quickly send out tweets
• Receive G-mail notifications in your inbox
• Unicode art including smiley faces, arrows, and even upside down text!

Although there are an overwhelming amount of tools available to help you maximize your insurance marketing strategy, hopefully you will take advantage of a few of these tools. Some of these applications you will find are easier to use than others, but it is important to figure out which ones will work best for your Twitter marketing strategy!